Billing Terms and Conditions

Please read these Billing Terms and Conditions carefully before placing an order on qineyn.com. These terms govern all financial transactions and payments made through our website.

1. Order Acceptance & Pricing

1.1 Order Acceptance
All orders placed through the qineyn.com website constitute an offer to purchase products, which is subject to our formal acceptance. We reserve the right to refuse or cancel any order for any reason at our sole discretion, including but not limited to:

  • Limitations on product quantities available for purchase.

  • Inaccuracies or errors in product or pricing information.

  • Suspected fraudulent activity or issues identified by our credit and fraud prevention systems.

  • Inability to process your payment.

1.2 Pricing Information
The total price quoted for your order (including the product price, shipping fee, and any applicable taxes such as VAT) will be the amount charged at the time of order confirmation. All prices are listed in British Pounds (GBP).

While we strive to ensure all pricing information is accurate, in the rare event of a significant pricing error, we will notify you and provide you with the option to either:

  • Reconfirm your order at the correct price, or

  • Cancel the order and receive a full refund.

2. Payment Information

2.1 Payment Responsibility
You agree to provide current, complete, and accurate payment and account information for all purchases made on qineyn.com. You further agree to promptly update your account information, including your email address, payment method, and payment card expiration date, to ensure we can complete your transactions and contact you as needed.

2.2 Payment Security
All payments are processed securely through our accredited payment gateways, which use industry-standard encryption (SSL) technology. For your security, we do not store your complete credit card details on our servers after the transaction is complete.

2.3 Accepted Payment Methods
We accept the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • PayPal

3. Order Limitations

To ensure fair access to our products for all customers, we may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

These restrictions may apply to orders placed under the same customer account, using the same payment method, and/or shipped to the same billing or shipping address.

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, distributors, or for commercial purposes rather than personal use.

4. Value Added Tax (VAT)

All prices displayed on qineyn.com are inclusive of Value Added Tax (VAT) as required by UK law, unless otherwise stated. The VAT amount will be clearly itemized in your order summary during the checkout process.

5. Billing Discrepancies & Refunds

5.1 Billing Inquiries
If you believe a billing error has occurred, please contact us immediately at qineyn@gmail.com. Please include your order number and a detailed description of the discrepancy.

5.2 Refunds
For details on eligibility, processes, and timelines for returns and refunds, please refer to our comprehensive [Return & Refund Policy]. Refunds, when issued, will be processed to the original payment method used for the purchase.

6. Contact Information

The Qineyn customer service team can be reached at:

  • Email: qineyn@gmail.com

  • Service Hours: Monday - Friday, 09:00 - 18:00 (GMT)